f11111 Terms and Conditions

1 General Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the f11111 platform ("f11111", "we", "us") and any user of this platform ("you", "user"). By using the f11111 website or mobile platform, you are considered to have fully accepted these terms and conditions.

f11111 operates an online gaming and cricket betting platform for users in Bangladesh. Our platform offers slots, casino games, sports betting and live gaming services. It is your responsibility to read these terms and conditions carefully before using the platform.

Our Privacy Policy and Responsible Gaming Guidelines also apply alongside these terms and conditions. These documents together form the complete agreement.

2 Account Registration

The following conditions must be met to open an account at f11111:

• You must be at least 21 years of age.
• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• It is your responsibility to keep all account-related information confidential.
• You may not open or use an account on behalf of another person.

f11111 will not be responsible for any loss resulting from sharing your login password or account details with anyone. If you suspect unauthorized access, notify our support team immediately.

3 Personal Information and Verification

f11111 reserves the right to verify a user's identity at any time if required. Deposits, withdrawals or bonus benefits may be temporarily suspended until this verification process is complete.

3.1 Documents Required for Verification

• A photo of your National ID Card (NID) or passport.
• Proof of address document (utility bill or bank statement).
• Proof of ownership of the payment method.

Providing false or misleading information will result in account cancellation and the associated funds may be confiscated.

4 Deposits and Withdrawals

4.1 Deposit

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Only use a payment method registered in your own name for your account.
• Use of third-party payment methods is strictly prohibited.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Standard processing time for withdrawal requests: 15 minutes to 2 hours.
• It is mandatory to use a withdrawal method that matches the deposit method used.
• Withdrawals may be held until verification is complete.
• Withdrawals may be held under investigation if fraudulent activity is suspected.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users at f11111 will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, giving a total balance of ৳2,200. Or a deposit of ৳18,000 or more earns the maximum bonus of ৳10,000, giving a total balance of ৳28,000.

5.2 Wagering Requirements

• Bonus funds must be wagered 15 times (15x) before withdrawal.
• The time limit for meeting wagering requirements is counted from the date the bonus is activated.
• Wagering calculations may differ for bets placed on certain games.
• If the requirements are not met, the bonus funds will be forfeited.

5.3 General Bonus Rules

• Each promotional offer applies only once per account.
• If bonus abuse is suspected, the bonus and any associated winnings will be cancelled.
• f11111 reserves the right to change or cancel any promotional offer at any time.
• Cashback benefits under the VIP program are subject to separate rules.

6 Betting and Gaming Rules

All games and betting services at f11111 are operated in a fair and impartial manner. The specific rules for each game can be found in the game's instructions.

• Bet amounts are limited to your available balance — a negative balance is not possible.
• If a game is cancelled due to a network disconnection, the bet amount will be refunded.
• f11111 reserves the right to reclaim any incorrect winnings paid out as a result of a technical error.
• For sports betting, official results will be considered final.
• Separate betting rules apply for cricket (BPL, IPL, T20, etc.), football and other sports.

7 Prohibited Activities

The following activities are strictly prohibited and will result in permanent account closure:

• Money laundering or use of funds from illegal sources.
• Match fixing or any fraudulent betting activity.
• Use of bots, automated software or any other technical advantage.
• Account sharing or managing an account on behalf of another person.
• Bonus abuse.
• Opening multiple accounts.
• Attempting to breach the platform's security systems or algorithms.
• Harassment or misconduct towards other users.

If any of the above activities are detected, f11111 reserves the right to close the account and confiscate the associated funds without investigation.

8 Account Closure and Suspension

f11111 may suspend or permanently close an account in the following circumstances:

• In the event of a breach of these terms and conditions.
• On suspicion of fraud or illegal activity.
• On instruction from a regulatory authority.
• At the user's own request (voluntary closure).
• If the account has been inactive for an extended period.

If you wish to close your account yourself, please contact the support team. Any remaining balance in a permanently closed account (if valid) will be returned through a defined process.

9 Responsible Gaming

f11111 places the highest priority on responsible gaming. We believe that gaming should be for entertainment and should never be a cause of financial hardship.

• Set a weekly or monthly betting limit for yourself.
• You may request a temporary or permanent self-exclusion if needed.
• If you notice signs of gambling addiction, seek professional help.
• Only bet money that you can afford to lose.

For detailed information and tools on responsible gaming, visit our Responsible Gaming page.

10 Privacy and Security

f11111 uses SSL encryption and modern cybersecurity measures to protect your personal information. Full details of how your information is collected, stored and used can be found in our Privacy Policy.

• Never share your login details with any third party.
• Be cautious of suspicious emails or phishing links.
• f11111 will never ask for your password by email or phone.
• Report any security-related issues to our support team immediately.

11 Limitation of Liability

f11111 does not accept liability for the following:

• Loss caused by a user's internet disconnection.
• Failure of third-party software or services.
• Faults in the user's own device or software.
• Account information being exposed due to the user's own negligence.
• Service disruption caused by unexpected technical or natural disasters.

f11111 always strives to provide a reliable and secure service. However, no digital platform can guarantee 100% uninterrupted service.

12 Changes to Terms and Conditions

f11111 reserves the right to partially or fully amend these terms and conditions at any time. Registered users will be notified by email of any significant changes.

Continued use of the platform after any changes will be considered as the user's acceptance of the updated terms and conditions. You are therefore encouraged to check this page regularly.

13 Contact and Complaints

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali.

We take all complaints seriously and try to resolve them as quickly as possible. For more information, visit our FAQ page.